Terms and Conditions - MPS SAI Palace 

At MPS SAI Palace, its affiliates and subsidiaries (hereinafter collectively referred to as “MPS”, “we” or “us” or “our”), we endeavor to provide our guests outstanding services and experiences in our hotels and luxury residences around the world. We value your business and your faith in us in delivering you a superior level of service.

 1. Refund Policy

• Refund is only allowed for refundable hotel bookings.
• To get more detailed information of your hotel room reservation refund policy, go to your booking detail / hotel voucher.
• Cancellation may be subject to some additional fees, depending on each hotel’s policy and your refund method.
• The refund process for Hotel reservations may take up to 5 days after a complete refund request has been received, and upon approval by Traveloka according to the applied terms and conditions.
• Partial refund request is not accepted; refund for any hotel reservations will apply to all of your reservation under the same Booking ID.

GRIEVANCE OFFICER

Please see below the details of our grievance officer:

Email: booking@mpssaipalace.com

Address: No:44/a, Mariyamman kovil street, Tiruvannamalai 606601